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Policies

Ordering

Epifania Lingerie products, unless specified otherwise, are lovingly made to order in our studio in Liepaja, Latvia. Please allow us 1-2 weeks to make the items. They will be shipped out in 10 working days after the payment is completed.

We offer custom orders – custom-sized items, existing designs from different materials, or custom designs with the materials we have. When ordering a custom-sized bralette, please choose the “Custom pattern” option from the drop-down menu in the corresponding listing. In all other cases, contact us prior to ordering.

Shipping

We ship via Latvian Post. All items ship via registered air mail with tracking information available.

Approximate delivery times: 5-15 business days within Europe; 10-25 business days to the US and Canada; 15-30 business days to Australia, New Zealand, Asia and other parts of the world. Estimated delivery times are to be used as a guide only. When placing an order, please allow enough time for production and shipping, and also check if the address is correct in the receipt. We are not responsible for shipping delays because of the issues with post or customs, weather conditions, worker strikes and other circumstances that are not up to us.

Please note that local charges (sales tax, customs duty) may occur depending on your region and local customs duties. These charges are at the customer’s own expense. Customs policies vary widely from country to country, you may want to contact your local customs office for further information.

The order is considered shipped when the tracking information on Latvian Post’s, your local post’s website is marked as delivered. In case of disputes, we will contact the Latvian Post which will then request information from the destination country. Please note that it will take time to resolve such cases.

Payment

We accept payments through braintreepayments (www.braintreepayments.com), as this is a quick and secure way to pay online via mobile device or in our shop with no extra fees. The service provides you with a simple way to transfer without sharing financial information, and with flexibility to pay, offering multiple payment methods – bank account; credit card; debit card, etc

Refusal of Transaction

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason at any time in our sole discretion. Please note we cannot accept an order if we cannot receive authorisation for your payment.

Refunds & Returns

We are dedicated to making quality products that the customers are happy with. However, if there is a manufacturing defect or the wrong size or item has been sent by mistake, we will accept returns, given that we receive a written notice 14 days after the delivery. Please get in touch with us using the messaging function on the website.

The products have to be returned in new and unused condition. The customer is responsible for the return shipping costs. We suggest using a courier or registered service, as the customer is responsible for any losses and damages while in transit back to us.

Please note that custom orders cannot be returned, unless there is a manufacturing defect.

Copyright & Trademarks

All content available on the website, including, but not limited to, text, graphics, logos, button, icons, images, videos is the property of Epifania Lingerie, and is protected by Latvian and international copyright laws. None of the content of the website and the shop may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, partially or in full, for any purpose without prior written consent from Epifania Lingerie.www.braintreepayments.com