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FAQ

Where and how are the products made?

It is handmade in our studio in Liepaja, Latvia. We prepare each item with love and care and hope that you’ll enjoy it as much as we loved making it!

How long will it take for my order to be made?

Our items are made to order, so please allow us 1-2 weeks to make them. They will be shipped out from our studio no later than 10 working days after ordering. See shipping times to different countries below.

What countries do you ship to?

We ship worldwide. You can order Epifania lingerie no matter where you are!

How long does the shipping take?

All orders hat have been selected with Flat Rate shipping are shipped via registered mail, so they are subjected to the delays in post or customs.

Approximate delivery times: 5-15 business days within Europe; 10-25 business days to the US and Canada; 15-30 business days to Australia, New Zealand, Asia and other parts of the world. Estimated delivery times are to be used as a guide only. When placing an order, please allow enough time for production and shipping, and also check if the address is correct in the receipt. We are not responsible for shipping delays because of the issues with post or customs, weather conditions, worker strikes and other circumstances that are not up to us.

What shipping methods do you use?

Our default shipping method is registered mail.

What are the shipping rates?

The default shipping rates are as follows: 3 euros for deliveries within Latvia, 5 euros for deliveries within Europe and 10 euros for shipments to the US. For every additional item 1 Eur applies in Latvia and 2 euros anywhere else.

I entered the wrong address at the checkout or PayPal won’t let me update my address. What can I do?

If your order hasn’t been shipped out yet, please send us a message and we’ll make sure to ship it to the correct address. Please let as know as soon as possible if this happens.

Can you use discreet packaging?

We ship everything in plain white envelopes or boxes.

How should I determine what size to order?

Please use our sizing charts in the product page. If you are between sizes or unsure what size to order, send us a message to epifanialingerie@gmail.com and we’ll help you choose. Most of our products already have a suggestion in their description weather to choose to size up or down, so please take the time to read it.

None of your sizes fit me. Is there anything you can do?

We offer custom sizing for most of our items. Just send us an email with your measurements in cm and we will let you know if we can make a custom pattern for you.

Can I order a custom item?

Yes, sure! We’d love to make something special just for you. We can make our existing designs from different materials, or custom designs with the materials we have. Please don’t ask us to recreate works by other designers – we will never do it.

What payment methods do you accept?

We accept payments by credit card or PayPal.

I am a blogger or social media influencer and want to collaborate with your brand. How should I go about it?

Please send us a message! We love working with bloggers and influencers, but as we are a small brand, we only do a limited amount of collaborations, usually just a couple every year. We are looking for bloggers and influencers with an established follower base that resonates with our brand.

I work for a magazine, a website or another publication and want to feature your products. How should I go about it?

We love working with blogs, websites, magazines and other publications that are interested in featuring our products. Please send us a message to request our media kit and receive further information about the ways in which we can collaborate.

Contact us: epifanialingerie@gmail.com